![]() ![]() Citrix and Microsoft are working together to get to the root of this issue and fix it ASAP. They are also reporting crashes in HDXRTCEngine.exe associated with this occurring. – Several customers have reported problems with video in calls where the video is “floating” on the desktop window and / or may be a black square.If it is still occurring please file a support ticket with Citrix. ![]() If this is still happening please try restarting the Teams client. - Microsoft has reverted changes it made to the Teams software which we jointly believe have mitigated the frequency of occurrence of the "floating" video or black square issue.Live updates on known issues - April 2023 Most of the new features require an upgrade of the Workspace app, hence the Current Release model is the preferred delivery mechanism. The following article provides guidelines for troubleshooting the HDX optimization for Microsoft Teams in Citrix Virtual Apps and Desktops.Ĭitrix strongly recommends the latest current release Workspace app version. Update history for Microsoft Teams App Version here. Recommended Teams version : latest version. ![]() This is a Live article - updated frequently with the latest info and known issues ![]()
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